Privacy Policy

1. Introduction

30 Second Explainer Videos Ltd ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are a company registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number
• Business Information: Company name, website, industry, business description
• Payment Information: Credit card details (processed securely by Stripe - we do not store full card numbers)
• Project Information: Questionnaire responses, scripts, brand guidelines, logos, and other materials you provide for video production
• Communication Data: Emails, support requests, and other correspondence with us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies (see Section 7)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To create and deliver your videos and other ordered services
• Communication: To send order confirmations, project updates, and respond to inquiries
• Payment Processing: To process payments and prevent fraud
• Marketing: To send promotional emails about our services (with your consent)
• Analytics: To understand how our website is used and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your data based on the following legal grounds:

• Contract: Processing necessary to fulfill our contract with you (e.g., creating your video)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our services, fraud prevention)
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business:
  • Stripe (payment processing)
  • Resend (email communications)
  • Vercel (website hosting)
  • Google Analytics (website analytics)
  • Meta/Facebook (advertising and analytics)
• Production Team: Our video production team and contractors who need access to create your content
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO
• Transfers to countries with adequate data protection laws
• Other legally recognized transfer mechanisms

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our website
• Personalize your experience
• Measure the effectiveness of our marketing

Types of Cookies We Use

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Used for advertising and retargeting (Meta Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records - 7 years)
• Resolve disputes and enforce agreements

Project files and deliverables are typically retained for 2 years after project completion to facilitate re-orders and support requests.

9. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time (for consent-based processing)

To exercise these rights, contact us at jade@30secondexplainervideos.com. We will respond within one month as required by law.

10. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and industry news. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at jade@30secondexplainervideos.com

Please note that even if you unsubscribe from marketing, we may still send you transactional emails related to your orders and account.

11. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data in transit
• Secure payment processing through PCI-compliant Stripe
• Access controls limiting who can view your data
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: